At TicketSwap, we’re on a mission to be the experience marketplace every fan loves. By bringing fans and experiences together on our marketplace, we enable fans to go to more events they love and support organisers in building lasting success.
With more than 19 million fans across 42 countries, the ticketing industry is changing fast. New ticket fulfilment technologies such as closed ecosystems, ticket transfers, mobile tickets, and evolving partner requirements are reshaping how tickets are bought and sold.
As Product Manager for Seller Experience, you'll help TicketSwap stay ahead of these changes. You'll define how fans successfully sell tickets on TicketSwap today, while building the foundations that allow us to support the resale technologies of tomorrow.
Are you ready to help shape the future of fan-to-fan resale?
What You'll Do
As Product Manager for Seller Experience, you'll be responsible for helping fans successfully sell tickets on TicketSwap, regardless of ticket type, fulfilment method, or market.
You'll work with a cross-functional product team and collaborate closely with Engineering, Design, Data, Partnerships, CX, and Legal. Together, you'll identify opportunities, solve complex marketplace challenges, and create experiences that unlock supply while maintaining the trust TicketSwap is known for.
Your responsibilities:
Define and execute the product strategy for Seller Experience
Shape the roadmap for your domain
Increase the number of fans who successfully list and sell tickets on TicketSwap
Identify opportunities to unlock supply in new and existing markets
Shape how TicketSwap supports emerging ticket fulfilment technologies
Reduce friction throughout the seller journey, from listing to successful payout
Work closely with Product, Design and Research to understand seller needs and behaviours
Use data, experimentation, and customer insights to guide product decisions
Balance growth opportunities with trust, safety, and operational scalability
Collaborate with business teams to understand industry changes and emerging resale models
Align stakeholders across Product, Engineering, CX, Legal and Commercial teams
Define success metrics and measure the impact of product initiatives
Translate complex industry developments into clear product opportunities
Help TicketSwap create what's next in ticket resale
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Product Manager Seller Experience position?The suggested salary for this job is £125,000 - £160,000*
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
